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New Children's Practitioner Advice Line

Important information: New number for Children’s practitioner Advice Line


For practitioners who need to contact the practitioner advice line, please note that the number has changed.

If you wish to speak to a qualified Social Worker for advice, please call 01452 426565 (option 1)


Why has the number changed?


Our Front Door service needs to improve. There is too much inconsistency, drift and delay at every stage of delivery. To help address these issues, we have centralised the Practitioner Advice Line.


Previously, this service was located within the local Referral and Assessment teams but this was a key contributor to the issues of inconsistency and delay.  By centralising this part of the service we will improve consistency of practice, reduce drift and delay and to free up the time of our referral and assessment teams so they can see children.


If you would like more information about the Children’s Practitioner Advice Line, please contact Julie Miles ( or Charmaine Shaw (

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