If you are an essential key worker and are struggling with childcare please click here for additional information
Gloucestershire County Council have put together some frequently asked questions regarding Free School Meals, School Admissions, Being a critical worker, Early Years and Provider information as well as keeping you aware of Scams - see Frequently Asked Questions section below.
As well as the information below, the directory holds information and agency support across the county, simply type a keyword into the search engine at the top, it can even be refined by district.
The Family Information Service has also extended its service to now operate weekdays 9 am - 8 pm and Saturday 10 am - 6 pm. If you would like to discuss any parenting issues you may have, please call them on 0800 542 02 02
If you are self isolating due to Cononavirus (Covid-19) you need to double bag your used tissues and cleaning cloths and keep separate to your other household waste for 72 hours before putting in your external bins for collection.
For the latest information please click here
Some of our children are extremely anxious. and for those of you who have children who are a little extra sensitive, anxious or OCD, it can make their struggles so much worse.
At times like these, we need to be positive role models for our children. We need to be careful of what we say in front of their little ears.
Be mindful not to make jokes about coronavirus in front of your children. A joke that seems funny to you (or your children) can be very real for others. Please remind your children to be kind with their words too.
⭐️Kindness is contagious... but something worth spreading. Pass the kindness on at this time of unease and uncertainty.⭐️
To help calm the chaos, here are some links and videos that may help you to explain Coronavirus to children, teens and young adults.
Before talking to your child about the coronavirus outbreak please try and reduce your own fear and anxiety around it, they need to see and hear you are calm
- 7 Breathing exercises to help Children Feel Calm click here
- Talking to Kids about Coronavirus Click here
- 5 Ways to help Teens Manage Anxiety about Coronavirus click here
- Anna Freud - support during difficult times click here
- For the Grownups you might like to read here and also Mental wellbeing while staying at home here
- What to do if you are a teenanger concerned about coronavirus, support is available here
NSPCC Coronavirus (COVID-19) advice and support for parents and carers Whether you're working from home with your kids for the first time or supporting children with anxiety due to coronavirus, we've got tips and advice for you here
Rockpool have put togegther some useful information on Understanding Emotions and Healthy Relationships
In the Download section you will find a really good book to reach with your children about Coronavirus
Learning a new dance routine here
Sport England have put together some useful information on keeping active during these times when we have to stay isolated. Click here
Book Trust have made available free reading material on line here
Educational resources can be found here
Twinkl educational resources here
Oxford Owl provides free educational resources, activities and eBooks to help children’s learning at home.
Who is this resource suitable for: Primary school-age children (3-11 years) following link here
Virtual Tours of the National Gallery click here
With more people working at home and internet usage increasing the police have good information you might find of help, click here
Want to keep the kids involved in Maths, then why not try Maths Chase, this is a completely free home online learning tool where children can play times tables games, along with many other mathematics skill-based games! We hope kids will find it a fun and different way to improve their maths accuracy and speed. Click here
Heritage on Line offer some good resources. Click here
The BBC's Own It app helps young people new to social media manage their well-being, whilst empowering children to make smart choices, and helping them to lead a positive life online, here
Wildlife Trust have put together some really good resources and information here
Woodland Trust have some good ideas for keeping the children occcupied and learning at the same time. Click here
Girlguiding have resources for all age groups. Click here
Additional resources can also be found in our downloads to the right of this page
Gloucestershire County Council have put together a FAQ which you may find answers your questions:
- Free School Meals
- School Admissions
- Being a Critical Worker
- Early Years and Providers information
- Keep aware of Scams
Click here to help find the anwers you may be seeking
A dedicated phone line and email address has been set up to help parents with all school related enquiries, including questions relating to free school meals. Tel: 01452 426015 Email COVIDSchoolenquiries@gloucestershire.gov.uk
New Guidance for parent carers around care available to help care for children with aditional needs during Covid-19 click here
Short Break Information
An update on short breaks providers for CWD who are temporarily closed in relation to COVID 19:
- Hop, Skip and Jump
- Active Impact activities – including Of Course we can Events
- Active Gloucestershire Events
- All sorts
- Forest Pulse
- Spring Centre
- Glo Active
- James Hopkins
- Acorns are not providing overnight short breaks
Help with Prepayment Meters
Those at home self isolating may be worried about going out and being able to top up their meters and could be using more power than normal because they are home. If people can they should ask friends and family to help, but some may not be able to.
If they contact the numbers below, the supplier will send 2 weeks of power to you or similar.
BRITISH GAS If you’re unable to do this, and you haven’t got anyone to help you, please call 0330 100 0303 Monday to Friday, 9am-5pm and we’ll help you.
EDF Call 0330 200 5110 We also operate a friendly, non-disconnection policy on most meters. So if you run out of credit after 6pm your electricity will not go off until 9am the next day. This operates from 6pm to 9am Monday to Friday, 6pm on Saturday and any time on a Sunday or Bank Holiday, until 9am the next day
EON If your meter falls below 50p of emergency credit for electricity, or if you’re off supply for gas, you need to contact us and we will send an engineer to your home. It’s important to remember that any credit we issue will need to be repaid in order to reinstate customers’ energy supply. 0345 052 000
- For electricity customers, where the meter is outside your property, we’ll put enough credit on the meter to ensure you remain on-supply throughout your self-isolation period.
- Where the meter is inside, we’ll leave a meter key at your doorstep, make contact with you, and check the key works before leaving the property.
- For gas customers, where the meter is outside, we’ll supply a maximum of £5 credit (this an industry restriction) and will also send a card in the post containing extra credit.
- Where the meter is inside, we'll still attend the property and supply a maximum of £5 credit and send a card in the post with additional credit
N POWER Call 0800 073 3000
SCOTTISH POWER Please call us on 0800 027 0072.
SSE call us on 0345 600 2006 (Monday to Friday: 8am-8pm; Saturday: 9am-6pm; Sunday: 9am-5pm) so we can work out how to help. Our call centre might be busier than usual, but bear with us. Once you’re through we’ll review your individual situation and talk you through the options.
This isn’t all suppliers but the others should have something similar in place as Ofgen have stated this is the case.
Citizens Advice services in Gloucester, Tewkesbury, Forest of Dean and Cheltenham available by telephone and email.
Due to the current situation with Coronavirus, North and West Gloucestershire Citizens Advice is providing all services by telephone and email. We have unfortunately had to close all our face to face services across Gloucester, Tewkesbury, Forest of Dean and Cheltenham districts until further notice.
For telephone advice people should contact 01452 527202. For email advice visit our website www.gloscab.org.uk and complete the email enquiry form. Our website also provides online advice.
There are currently many people applying for Universal Credit. If people need help to claim they can contact the Help to Claim service on 0800 1448 444.
We are receiving over 3 times as many calls as we usually do and people may have to be called back. Where that is necessary we are calling people back within 1 working day. Where a person is calling about a food voucher, we will respond to that enquiry on the same day.
Like many services our staff and volunteers are adapting the way we operate to meet the demand we are seeing and the restrictions we face. We will keep our partners informed of these changes through this mailing. You can also see updates on Twitter @gloscab .
For more information about our services see our website www.gloscab.org.uk
Details of how Gloucestershire foodbanks are operating during Covid-19 can be found here
Community Grub Hub working with Gloucester City Council and Gloucester City Homes, are proud to announce their new project to provide frozen meals in the following areas:
- White City
For £25 you can get a variety of 7 meals and 5 assorted sweet options delivered frozen to your door,.
For more informaiton and contact details please open the download to the right of this page
The Triple P Programme have put together some useful information for parents suggesting strategies to support them during this difficult time of isolation. Please look at the two downloads to the right of this page:
- Triple P Guide - Parenting during Covid-19
- Top Parenting Tips
More information on parenting support can be found here
Our locality teams have put together some useful resources which may provide the answer to a problem you have, please click on the link to review information. Due to the size of the documents they may take a little while to open depending on your internet speed. If you still cannot find information you are looking for then telephone the Family Information Service on 0800 542 0202 who are now open weekdays 9 am to 8 pm and Saturday 10 am to 6 pm.