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Coronavirus - Covid-19 - Support

Gloucestershire County Council have put together some frequently asked questions regarding Free School Meals, School Admissions, Being a critical worker, Early Years and Provider information as well as keeping you aware of Scams - see Frequently Asked Questions section below.

As well as the information below, the directory holds information and agency support across the county, simply type a keyword into the search engine at the top, it can even be refined by district.

The Family Information Service is available Monday - Friday 9am-5pm.  If you would like to discuss any parenting issues you may have, please call them on 0800 542 02 02


If you are self isolating due to Cononavirus (Covid-19) you need to double bag your used tissues and cleaning cloths and keep separate to your other household waste for 72 hours before putting in your external bins for collection.


Latest National and Local Government Information Regarding Covid-19

For all the latest Government information click here

For all the latest Local Authority information and guidance click here

Guidance for parents and carers regarding closure of educational settings

For the latest information please click here

Coronavirus - Literature to help with stress and explaining Covid-19 with Children

Some of our children are extremely anxious. and for those of you who have children who are a little extra sensitive, anxious or OCD, it can make their struggles so much worse.

At times like these, we need to be positive role models for our children. We need to be careful of what we say in front of their little ears.

Be mindful not to make jokes about coronavirus in front of your children. A joke that seems funny to you (or your children) can be very real for others. Please remind your children to be kind with their words too.

⭐️Kindness is contagious... but something worth spreading. Pass the kindness on at this time of unease and uncertainty.⭐️

To help calm the chaos, here are some links and videos that may help you to explain Coronavirus to children, teens and young adults.

Before talking to your child about the coronavirus outbreak please try and reduce your own fear and anxiety around it, they need to see and hear you are calm

  • 7 Breathing exercises to help Children Feel Calm click here
  • Talking to Kids about Coronavirus Click here
  • 5 Ways to help Teens Manage Anxiety about Coronavirus click here 
  • Anna Freud - support during difficult times click here
  • For the Grownups you might like to read here and also Mental wellbeing while staying at home here
  • What to do if you are a teenanger concerned about coronavirus, support is available here

NSPCC Coronavirus (COVID-19) advice and support for parents and carers Whether you're working from home with your kids for the first time or supporting children with anxiety due to coronavirus, we've got tips and advice for you here

Rockpool have put togegther some useful information on Understanding Emotions and Healthy Relationships

In the Download section you will find a really good book to reach with your children about Coronavirus


Keeping the Children Occupied

Keeping Active

Learning a new dance routine here 

Sport England have put together some useful information on keeping active during these times when we have to stay isolated.  Click here


Book Trust have made available free reading material on line here

Educational resources can be found here

Twinkl educational resources here

Oxford Owl provides free educational resources, activities and eBooks to help children’s learning at home.

Who is this resource suitable for: Primary school-age children (3-11 years) following link here

Virtual Tours of the National Gallery click here

With more people working at home and internet usage increasing the police have good information you might find of help, click here

Want to keep the kids involved in Maths, then why not try Maths Chase, this is a completely free home online learning tool where children can play times tables games, along with many other mathematics skill-based games!  We hope kids will find it a fun and different way to improve their maths accuracy and speed. Click here

Heritage on Line offer some good resources.  Click here

The BBC's Own It app helps young people new to social media manage their well-being, whilst empowering children to make smart choices, and helping them to lead a positive life online, here



BBC Tiny Happy Peoples

Wildlife Trust have put together some really good resources and information here

Woodland Trust have some good ideas for keeping the children occcupied and learning at the same time.  Click here

Girlguiding have resources for all age groups.  Click here

Additional resources can also be found in our downloads to the right of this page


Frequently asked questions

Gloucestershire County Council have put together a FAQ which you may find answers your questions:

  • Free School Meals
  • School Admissions
  • Being a Critical Worker
  • Early Years and Providers information
  • Keep aware of Scams

Click here to help find the anwers you may be seeking

A dedicated phone line and email address has been set up to help parents with all school related enquiries, including questions relating to free school meals. Tel: 01452 426015 Email

Guidance & Information for Parent Carers to help care for children with additional needs

New Guidance for parent carers around care available to help care for children with aditional needs during Covid-19 click here

Newsletter  -Issue 1

Newsletter April 2020 - Issue 2

Newsletter - Issue 3

Newsletter - Januray 2021 Issue 4

Short Break Information

An update on short breaks providers for CWD who are temporarily closed in relation to COVID 19: 

  • Hop, Skip and Jump
  • Active Impact activities – including Of Course we can Events
  • Active Gloucestershire Events
  • All sorts
  • Forest Pulse
  • Spring Centre
  • Glo Active
  • James Hopkins
  • Acorns are not providing overnight short breaks

Financial Support for Families

Help with Prepayment Meters

Those at home self isolating may be worried about going out and being able to top up their meters and could be using more power than normal because they are home. If people can they should ask friends and family to help, but some may not be able to.

If they contact the numbers below, the supplier will send 2 weeks of power to you or similar.

BRITISH GAS  If you’re unable to do this, and you haven’t got anyone to help you, please call 0330 100 0303 Monday to Friday, 9am-5pm and we’ll help you.

EDF  Call 0330 200 5110 We also operate a friendly, non-disconnection policy on most meters. So if you run out of credit after 6pm your electricity will not go off until 9am the next day. This operates from 6pm to 9am Monday to Friday, 6pm on Saturday and any time on a Sunday or Bank Holiday, until 9am the next day

EON If your meter falls below 50p of emergency credit for electricity, or if you’re off supply for gas, you need to contact us and we will send an engineer to your home. It’s important to remember that any credit we issue will need to be repaid in order to reinstate customers’ energy supply.  0345 052 000

  • For electricity customers, where the meter is outside your property, we’ll put enough credit on the meter to ensure you remain on-supply throughout your self-isolation period.
  • Where the meter is inside, we’ll leave a meter key at your doorstep, make contact with you, and check the key works before leaving the property.
  • For gas customers, where the meter is outside, we’ll supply a maximum of £5 credit (this an industry restriction) and will also send a card in the post containing extra credit.
  • Where the meter is inside, we'll still attend the property and supply a maximum of £5 credit and send a card in the post with additional credit

N POWER  Call 0800 073 3000 

SCOTTISH POWER  Please call us on 0800 027 0072.

SSE  call us on 0345 600 2006 (Monday to Friday: 8am-8pm; Saturday: 9am-6pm; Sunday: 9am-5pm) so we can work out how to help. Our call centre might be busier than usual, but bear with us. Once you’re through we’ll review your individual situation and talk you through the options.

This isn’t all suppliers but the others should have something similar in place as Ofgen have stated this is the case.


Citizens Advice Bureau

Citizens Advice services in Gloucester, Tewkesbury, Forest of Dean and Cheltenham available by telephone and email.
Due to the current situation with Coronavirus, North and West Gloucestershire Citizens Advice is providing all services by telephone and email.  We have unfortunately had to close all our face to face services across Gloucester, Tewkesbury, Forest of Dean and Cheltenham districts until further notice. 

For telephone advice people should contact 01452 527202.  For email advice visit our website and complete the email enquiry form.  Our website also provides online advice.
There are currently many people applying for Universal Credit.  If people need help to claim they can contact the Help to Claim service on 0800 1448 444.

We are receiving over 3 times as many calls as we usually do and people may have to be called back.  Where that is necessary we are calling people back within 1 working day.  Where a person is calling about a food voucher, we will respond to that enquiry on the same day.

Like many services our staff and volunteers are adapting the way we operate to meet the demand we are seeing and the restrictions we face.  We will keep our partners informed of these changes through this mailing.  You can also see updates on Twitter @gloscab .
 For more information about our services see our website

Foodbank Information, Community Grub Hub and Gloucester Helping Hands Food Parcel Service

Gloucestershire Foodbanks

Details of how Gloucestershire foodbanks are operating during Covid-19 can be found here

Community Grub Hub working with Gloucester City Council and Gloucester City Homes, are proud to announce their new project to provide frozen meals in the following areas:

  • Podsmead
  • Tuffley
  • Linden
  • Matson
  • White City
  • Morelands

For £25 you can get a variety of 7 meals and 5 assorted sweet options delivered frozen to your door,.

For more informaiton and contact details please open the download to the right of this page

 Gloucester Helping Hands Food Parcel Service:  Gloucester and Stroud area.

If you are struggling with buying food, paying for gas or electric, mental health or wellbing during this COVID pandemic, please contact:

Mumtaz- 07794 431422

Michelle- 07810 001055

Main charity number- 07725 365179


Facebook page- @gloucesterhelpinghands


Triple P Parenting Support

The Triple P Programme have put together some useful information for parents suggesting strategies to support them during this difficult time of isolation.  Please look at the two downloads to the right of this page:

  • Triple P Guide - Parenting during Covid-19
  • Top Parenting Tips

More information on parenting support can be found here

Useful Resources/Support for parents in each locality of Gloucestershire

Our locality teams have put together some useful resources which may provide the answer to a problem you have, please click on the link to review information.  Due to the size of the documents they may take a little while to open depending on your internet speed.  If you still cannot find information you are looking for then telephone the Family Information Service on 0800 542 0202 who are now open weekdays 9 am to 8 pm and Saturday 10 am to 6 pm.

Support and Resources in Cheltenham

Support and Resources in Cotswolds

Support and Resources in Forest of Dean

Support and Resources in Gloucester

Support and Resources in Stroud

Support and Resources in Tewkesbury


Grants available during Covid-19

A number of Community Foundations and other organisations have launched funding programmes to assist local organisations in responding to the challenges of the Coronavirus Pandemic.  Below you will find a list of organisations and the types of funding they have made available.

This list will be updated over the next few days and weeks as and when information becomes available.  Full details are on their website

Gloucestershire County Council COVID-19 Children's Fund and Emergency Assistance Fund for Food and Essential Supplies information can be found using the direct link below.



VCS Alliance Gloucestershire - Funding Update Covid-19

Funding Bulletin – 21 April 2020

The latest version of the main Funding Bulletin is available on the Gloucestershire VCS Alliance website at
Emergency Funding Bulletin
In light of the coronavirus we have launched a separate bulletin with emergency funds. This is updated regularly on our website at
Recent updates to the emergency bulletin include:

  • Gloucestershire Community Foundation has awarded £153,391 to 48 charities in two weeks through its Coronavirus Emergency Response Fund. They are still open for applications.
  • The CAF Coronavirus Emergency Fund is not accepting new applications due to the volume already received.They hope to re-open the fund if additional money becomes available.
  • Barnwood Trust Keeping Strong is for anyone living in Gloucestershire who can’t afford something that would make a big difference to keeping their physical and mental health strong.
  • The OneFamily Foundation is inviting its customers to nominate a local charity, group or cause for a Community Grant of up to £2,500.
  • Resilient Communities Fund is for projects which support the community response to Coronavirus. Open to community, parish and town councils working in SSE’s central southern England area which includes Cirencester and south east Gloucestershire.
  • The Resilience and Recovery Loan Fund is offering emergency loans from £100,000 to £500,000 to social enterprises and charities that are experiencing disruption to their normal business model.
  • COVID-19 emergency surplus food grant to assist surplus food redistributors in overcoming challenges in obtaining surplus food from food businesses and distributing it to vulnerable people.
  • A new Mental Health Response Fund has been launched focused on supporting VCS mental health providers.
  • School funding: exceptional costs associated with coronavirus. This includes costs for keeping schools open during the Easter and/or summer half term holidays, for vulnerable children and the children of critical workers; free school meals for eligible children not attending school.

The main bulletin
Many funders are deferring deadlines or limiting funding to existing grantees. We have updated dates and details in the main bulletin for those we are aware of, but please check the latest news on funders’ websites before you make an application.
Key highlights:

  • The National Lottery Community Fund has announced that its Awards for All funding programme will remain open but, for the next six months, will prioritise applications from voluntary and community groups that need help to respond to Covid-19. Page 17
  • The Persimmon’s Charitable Foundation relaunched its Building Futures fund to support children in sport, health and education. It is open to registered charities, clubs, schools and other organisations working in health, sport or education and arts that provide services to young people aged 18 and under. Page 38
  • Persimmon’s Community Champions fund is now targeting all funding to groups supporting the over 70s. Page 42
  • The Science and Technology Facilities Council has re-opened its Spark Awards programme. Grants are available to fund public engagement activities that inspire and involve audiences with science and technology. Page 65
  • DPD is making grants for green projects through its Eco Fund. Page 88
  • The Urban Tree Challenge Fund aims to support the planting of more than 130,000 trees in towns and cities. This round is open for small scale tree planting projects. Page 92

Changes to deadlines

  • The next deadline for the DM Thomas Foundation Central Grants Programme has been extended to 22 July. Page 32
  • The Paul Hamlyn Foundation has paused all new applications until the Autumn. It has set up an emergency fund for organisation it currently funds. Pages 37, 58 and 124
  • Music for All has extended its July deadline until November. Page 57
  • The government has extended the deadline for expressions of interest for its Rural Mobility Fund until 4 June. Page 97
  • The Law Society has temporarily suspended funding applications. Page 101
  • The Masonic Charitable Foundation has paused its large and small grant programmes.  Page 123

Please let us know if you are successful in receiving funding because of something you have seen listed in the bulletin.  This is important in helping us to monitor the effectiveness of the funding bulletin – thank you.
About the VCS Alliance
The Gloucestershire VCS Alliance is the independent voice that informs, strengthens and develops the local voluntary and community sector.  To learn more about what we do, please visit

Technology for remote education during Coronavirus

The Department for Education (DfE) is providing a range of support to schools, colleges, academy trusts and local authorities through its Get help with technology programme.

Parents, carers and pupils cannot apply for digital devices or internet access through this scheme themselves. They should contact their school to discuss requirements for accessing remote education.

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