Working Together to Support Children and Families

"If children and families are to receive the right help at the right time, everyone who comes into contact with them has a role to play in identifying concerns, sharing information and taking prompt action"(Keeping Children Safe in Education, HM Government September 2020).

Children and families may need support from a range of different people and services at different times in their lives. The most important resource the family have is themselves and their support networks, so it is important to understand the strengths of the families we work with and the social and community networks they have around them. Local voluntary and community based services are often best placed to offer support to families and you can search other parts of the directory to understand what groups and community resources are available in your local area.

The best way to support families is using an outcomes driven rather than service led approach. By focussing on the outcomes we are trying to achieve, it will move us away from referring to services and support us to focus on finding solutions with the family where possible within their own local community.

Ensuring we understand the underlying cause of behaviour will help us to offer the right support at the right time. For example making a referral for direct family support to address the needs of a child with anxiety might be a step to soon; perhaps the first step is to get advice from the GP or from the Child & Adolescent Mental Health Service. Understanding need has to come before involving other agencies or services.

The Ready Reckoner, which can be found here, can be used to help you think about who you could talk to so that you can get the right support for a child/young person or their family. You are not alone in your work with children and young people – there is always someone to talk to and partners around you who can help.

If you would like to request a Family Support Worker from the Families First Targeted Support or Childrens Centres you can use the Early Help Request for Support form on the left of this page. You must ensure that a signed consent form is submitted with the Request for Support form.

The green drop-downs below provide you with contact details for some of the agencies who may be able to support you when working with children and families.  However, this list is not exhaustive and additional organisations/services, including those who work nationally, may be found within the other sections of the directory.  The use of keywords based on the identified need is a useful tool if you are unsure of the name of an organisation or are unaware of those who may be appropriate to contact.  Examples of keyword searches include: domestic abuse; counselling; mental health.

If you have any safeguarding concerns, please phone 01452 426565 in the first instance.


Families First - Targeted Support

Families First uses a flexible approach with families, according to their individual needs and it is not a ‘one size fits all’.  We aim to help families within a 6-12 week review cycle in order to make and sustain improvements.

We use a ‘whole family approach’ which involves identifying the things that are impacting on the family environment and using the family’s strengths to build stronger family units.

Families First can help with things like:

  • Keeping your family safe and well – your health and wellbeing, stress and depression, managing disabilities, eating and exercise, drinking or drugs.
  • Parenting – support with relationships, communication, routines and responding to children's behaviour.
  • Education – help for children and young people to access their education and make positive progress.
  • Difficult life events – we can provide a level of support and can also bring in more specialist support if needed to help with managing relationship breakdown, bereavement, trauma, loss and abuse.
  • Moving towards employment – find out about training, CV and interview preparation, voluntary work experience and preparation for employment.
  • Creating new opportunities – helping you and your family to get involved in community activities and networking with others.
  • Housing – help with budgeting, benefits, managing your debts, community relationships and, where needed, we will provide help with hygiene and cleanliness.
  • Antisocial behaviour and crime – we can support families to explore ways to reduce antisocial behaviour and offending, and we can bring in specialist support if needed.


If you would like to request support from Families First Targeted Support on behalf of a family, you will need to make a referral by completing the Request for Support form, which can be accessed HERE.  


To contact the Families First team in your locality, please use the contact details below:

Cheltenham  01452 328160
Cotswolds 01452 328101
Forest of Dean         01452 328048

01452 328071/01452 328076      
Stroud 01452 328130
Tewkesbury 01452 328250
Children and Family Centres

There are 16 Children and Family Centres located in Gloucestershire. Families can also get support in their communities and homes without having to travel to these centres.

Children and Family centres can provide a range of support including:

  • Targeted family support through a request for service
  • Solihull Parenting Programmes
  • Triple P Parenting Programmes
  • Incredible Years Parenting Programme
  • Freedom Programme
  • You, Me and Mum Programme
  • Five to Thrive
  • Mental Health First Aid
  • Development Checks – run by Health Visitors
  • Anti-natal and post-natal groups
  • BEST start groups
  • Baby Hubs
  • Play and Community Support Groups

If you would like to request support from a Children and Family centre on behalf of a family, you will need to make a referral by completing the Request for Support form, which can be accessed HERE.  

Education and Inclusion Specialist Support

The Education and Inclusion Specialist Support Team (EISSS) provide a wide range advice, guidance and support including attendance, children missing education, support for pupils with SEND and elective home education.

Detailed information regarding the service can be found on Schoolsnet and can be accessed by clicking HERE.

Advisory Teaching Service (ATS)

The ATS work closed with schools and early years settings to identify pupils who are likely to experience difficulties due to their social and emotional needs.

Further information can be found online by clicking HERE.

Cheltenham 01452 324376
Forest of Dean 01594 823102
Gloucester 01452 426955
Stroud 01452 583728


Educational Psychology Service (EPS)

Further information can be found online by clicking HERE.

General Enquiries 01452 328004 
Cheltenham 01452 328771
Forest of Dean 01452 328910
Gloucester 01452 328004
Stroud 01452 328131


Education and Inclusion Specialist Support Service

Locality Leads have both a strategic and operational role managing and overseeing each locality ensuring that appropriate members of the team are picking up tasks to support schools, families and other agencies. Each lead also has responsibility for key areas which cover Elective Home Education, Attendance and Children in Entertainment & Employment. They also have oversight of additional key areas where the Inclusion Team work alongside organisations such as youth justice, restorative practice, trailblazers. In addition to these aspects they lead and support on locality and county wide inclusion projects, for example, Team Around the School.

The primary focus of our Outcome Coordinator (OC)  role is to facilitate access to an education which is appropriate to a child’s holistic needs, especially those who need additional support , ensuring that schools and other professionals work together so children attend school, make progress and have their individual needs met. The Outcome Coordinators will co-ordinate the support and signposting to other agencies, and will support schools in both following the graduated approach and fulfilling their responsibilities.

The Inclusion Officers (IOs) primary focus is to work with families, schools and other partner organisations to ensure that, through the support school provides, children are able to access an education which is appropriate to their needs, and any issues which prevent individual children from accessing this are addressed. Whilst a range of statutory duties must be met within this role, the main aim is to promote a child-centred approach within this framework to broker and help schools broker support required to meet individual need.

General enquiries 01452 427800
Exclusions 01452 427360
Attendance 01452 427274
Elective Home Education 01452 427622
Family Group Conferencing

A Family Group Conference (FGC) brings together family and friends to make decisions and plans for the care, protection and support of a child/young person in your family.

The FGC is an opportunity for you and your wider family and close friends to talk about concerns within the family and decide how to deal with them in a way that makes sense to you.

How is the FGC arranged?

An independent co-ordinator will visit you at home and explain how the Family Group Conference process is organised. If you decide to go ahead the co-ordinator will work with you to plan the meeting and decide who to invite.

The co-ordinator will then visit all the family and friends that you have identified and discuss the meeting with them.

The co-ordinator will then arrange an advocate for the child or young person. This is someone who will work with the child or young person before the Family Group Conference to help them put across their views and wishes. The advocate will come to the meeting to support them to express their views and make all the necessary preparations for the meeting.

To access a Family Group Conference a lead professional will need to complete a referral which will need to be sent to the FGC Team.

Further information, including the referral form, can be found by clicking here.


Children's Audiology

Following a 2017 Public Consultation and evidence of effectiveness it was decided that from October 2018 the current hearing screening programme for state school children in Reception (aged 4-5 years) would be replaced with a focus on making sure parents and professionals can access support when they have a concern by implementing a new pathway for earlier detection and support.

This pathway has been developed to ensure that where there are concerns about a child's hearing, a referral can be made to Audiology for their hearing to be tested.  Requests for a referral to Audiology can be made by health professionals and professionals from early years settings, schools or children's social care.

Further information, including the referral form, can be found by clicking HERE.

Child & Adolescent Mental Health Service (CAMHS)

A specialist emotional wellbeing and mental health service for all children and young people (up to 18 years of age) who are registered with a GP in Gloucestershire. 

Tel: 01452 894272 (Practitioner Advice Line)

Tel: 01242 634050 (Evergreen House, Cheltenham)

Tel: 01452 894300 (Acorn House, Gloucester)

Tel: 01453 563200 (Park House, Stroud)

Website: Please click  HERE


Health Visiting Service

The Health Visiting Service is a workforce of specialist community public health nurses who provide expert advice, support and interventions to families with children in the first years of life.

Telephone Numbers by District:


Gardner's Lane 0300 421 8645
Springbank 0300 421 6486
Oakwood 0300 421 6597/0300 421 8509



Cirencester & Tetbury 0300 421 8922
Lechlade & Fairford 01285 713345
Bourton & Moreton 0300 421 6952


Forest of Dean

North 0300 421 8192
South 0300 421 8746



Bartongate 0300 421 8428
Kaleidoscope 0300 421 8358
Quedgeley 0300 421 6978/0300 421 6088
Rikenel 01452 895234/01452 895235



Dursley 0300 421 8433
Stonehouse 0300 421 6710
Stroud 0300 421 8967



Brockworth 01452 862335
Churchdown 0300 421 8269
Tewkesbury 0300 421 6166


Website: Please click HERE


Maternity Services

Midwives care for pregnant women and their babies throughout antenatal care, during labour and birth, and for up to 28 days after the baby has been born.

Community midwives are accessed via the GP and can be contacted as follows:

Cheltenham 0300 422 2318
Cotswolds 01285 884561
Forest of Dean 0300 421 8567
Gloucester 0300 422 5128
Stroud 0300 421 8018


In addition, the Midwife Advice Line can be contacted on 0300 422 5541

Website: Please click HERE


Occupational Therapy

The Children's Occupational Therapy (OT) service is an integrated countywide specialist service working at health, social services and educational sites across Gloucestershire.  It aims to address the needs of children/young people who have difficulties managing their activities of daily living and developing functional skills such as bathing, showering, toileting, dressing and eating.

Tel: 0300 421 6988

Website: Please click HERE



Children's Physiotherapy is a health care profession concerned with human function and movement and maximising children's physical potential.  It uses physical approaches to promote, maintain and restore physical and social wellbeing, taking into account variations in health status.

Tel: 0300 421 6980

Website: Please click HERE


School Nursing Service

The School Nursing Service work with children and young people aged from 5 to 19 years in the community, whether they attend school or not.

Contact details by District:

Cheltenham 0300 421 8514
Cotswolds 0300 421 8906
Forest of Dean 0300 421 8661/0300 421 8662  
Gloucester 01452 895240
Stroud 0300 421 8959/0300 421 8960
Tewkesbury 0300 421 6161


Website: Please click HERE


Speech & Language Therapy

Children's Speech & Lanuguage Therapy (SALT) provides assessment, advice and treatment for children and young people with speech, language, communication, feeding and swallowing difficulties.

Tel: 0300 421 8937


Website: Please click HERE


Neighbouring Local Authorities



Telephone: 01432 260261

Website:  Please click HERE



Telephone: 01633 644152

Website:  Please click HERE


North Email:

North Telephone: 0345 2412703

Central Email:

Central Telephone: 0345 2412705

South Email:

South Telephone: 0345 2412608

Website:  Please click HERE

South Gloucestershire


Telephone: 01454 866000

Website:  Please click HERE



Telephone: 01905 765765

Website:  Please click HERE

Triple P

Triple P suggests simple routines and small changes that can make a big difference to a family. It helps families understand the way they work and uses the things they already say, think, feel and do in new ways to: 

  • Create a stable, supportive and harmonious family.
  • Encourage behaviour families like.
  • Deal positively, consistently and decisively with problem behaviour.
  • Build positive relationships with their children.
  • Plan ahead to avoid or manage potentially difficult situations.
  • Deal with teenagers emotional behaviour.
  • Take care of themself as a parent.

While Triple P is almost always successful in improving child behaviour problems, more than half its emphasis is on developing positive attitudes, skills and behaviour. This helps prevent problems arising and develops family relationships that encourage children to realise their full potential. Triple P has been developed and scientifically proven over 30 years.

Further information, including details of available courses can be found online by clicking HERE.

Youth Support Team

The Youth Support Team speak up for young people in Gloucestershire, advise, and support them.  Their passionate and committed staff members are on the side of young people and their families.

They work with all kinds of young people, no matter what their background.

They aim to offer quick, responsive and effective intervention to vulnerable young people. They work with them and their families to identify the best support for them within their own communities.

They’re realistic, giving young people an idea of what’s possible, but challenging them too: they don’t have all the answers.

To find out more about what the Youth Support Team can offer, visit their website by clicking HERE.  Alternatively, please email or telephone your nearest office using the details below: 

Cheltenham 01242 242825
Gloucester 01452 415707

Related Information


Skip back to top of page