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Family Information Service

The Family Information Service offer a wide range of information advice, and signposting to support families, children and young people from 0 - 19 years of age (25 for young people with additional needs). This includes information on finding and choosing childcare, such as local day nurseries, playgroups, childminders, children's centres, out of school clubs and holiday playschemes.

Parent/Carers can also download from this page useful resources to support family life.

Enquiries are welcome by e-mail or telephone.

Family Information Service can also provide parents with:

  • Information on childcare in Gloucestershire
  • Referrals for parenting programmes including Triple P, Solihull, Webster Stratton and You & Me, Mum
  • The Key Disability Register

Gloucestershire Family Information Service has been awarded the Families First Quality Award.

Families Matter

Find the most recent copy as well as back editions of the Families Matter newsletter from the Family Information Service in the Download section below. 

If you would like to receive this newsletter via email, please let us know via

All registered users of this website will receive a copy that will be sent directly to them as it is issued in March, July and November.


Who to contact

Contact Position
FIS Advisers
01452 427362

Where to go

Shire Hall
Westgate Street

Other Details


Additional Charges
All services are free of charge


Referral required
Referral Details

Open Monday - Friday 9am - 5pm

Answer Machine available at all other times

Local Offer

SEN Provision Type

SEND Local Offer Form  

Who is your service for?
Local Offer Age Bands
4-11 (Primary School)
11-16 (Secondary School)
16-18 (Transitions into Adulthood)
18-25 (Young Adults)
0-4 (Birth to Pre-School)
How accessible is your service?


Is the building fully wheelchair accessible?
Is there disabled changing and toilet facilities?
Describe any training or experience you/your staff, have had or are having in issues around SEND?


Have any members of you/your team had experience of working with children and young people with the following disabilities/additional needs?
a) young people with autistic spectrum disorders
b) young people who use alternative communication methods
c) young people with learning difficulties/disabilities whose behaviour challenges us
d) young people with complex physical/medical requirements


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